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Complaint? Compliment? Go Straight to the Top!

At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us. If this is the case, then Shoeib Reza Choudhury (General Director) and Tran Minh Hao (Senior Manager, Customer Service) want to hear your complaints first-hand.
Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, Shoeib and Hao would like to hear about that too.
Understanding how you feel about the service you’ve received - good or bad - is vital in helping us shape our business to serve you better. So just select either Shoieb or Hao and let them know what you think. Please include your telephone number if you would like us to call you back!

Shoeib Reza Choudhury
General Director

“At DHL Express, we commit to deliver excellent service quality with simplicity. Your experience with our service is always top of our mind and we are continuously striving to improve ourselves. Therefore, your feedback is extremely important to me and my team. Please contact me to share your experience and thank you for sharing! ”

Email Shoeib

Tran Minh Hao
Customer Service Director

“The true measure of customer service excellent is how we react when things go wrong.”

Email Hao
Shoeib and Hao will ensure that your complaints are dealt with immediately and you’ll receive a response within 24 hours.
Should you need immediate assistance contact DHL Express Customer ServiceContact Us.
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